Why does chlorine burn my eyes?
A. Chlorine is an excellent sanitizer and is perfectly
safe if used correctly. People assume that when they can
smell and feel the chlorine that there is too much chlorine
in the pool, but that’s not true. Free chlorine
(FC) has no detectable taste or smell and causes no irritation.
Combined chlorine is the chloramines formed by the reaction
of FC with ammonia wastes from the bathers. Chloramines
are the cause of the characteristic “chlorine odor”
of heavily used pools and causes irritation.
Q. Do we need to service
our pool year round?
A. Yes, a properly maintained pool throughout the year
will reduce the amount of staining in the pool. Pumps
and other equipment can also be properly maintained to
prolong their life which in turn saves you money in the
Q. When do I clean my filter?
A. Check pressure at filter and when pressure reaches
10 PSI above normal it is time to rinse or backwash depending
on what filter you have. However, over a period of time
grease, oils, and scale can build up on the elements and
Q. Why is my pump so noisy?
A. In your pump motor there are bearings. A loud pump
motor is a sign of bad bearings. Bearings can be replaced
but in most cases the motor is replaced.
Q. Why is my pool water
A. Chemistry is very important not having enough chlorine
will cloud up a pool also keeping the P.H. and Alkalinity
within proper range. A defected filter may be the cause,
make sure the filter is cleaned. Also using a clarifier
is a great way to filter out cloudy and hazy water.
Q. Two years ago I drained
my pool due to hard water. This year we tested the pool
for hard water again and the calcium levels are 500+ why?
A. It sounds as though one or more of the following apply:
1. Adding calcium chloride for chlorination.
2. Not backwashing frequently enough (cartridge filter)
3. Running the pool or spa heater.
Tip: Evaporation will cause a loss of water so calcium
and all other residuals will steadily increase. (Hard
Q. Why is my cleaner moving
A. First check the pump basket for debris also check filter
pressure making sure filter pressure is normal. Backwash
or clean if necessary. Check cleaner for any obstruction.
Check hoses for splits, obstructions or holes. If your
pool has lots of leaves you might consider installing
an in-line leaf trap. They work great with yards with
lots of trees.
Q. I noticed that my pump
takes a little longer to prime up and once it’s
running I notice air in the pump basket.
A. Your pump is meant to run air free after some time
you may notice air in the basket. This will allow air
to build up in the filter, and sometimes prevent your
pump from catching prime. The problem is usually located
around the pump, plumbing, o-rings, valves and sometimes
the pump itself can be the cause. It could be something
as simple as the water level being to low in the pool,
check the skimmer and skimmer weir, this is a plastic
flap at the throat of the skimmer. If the skimmer weir
is stuck it can cause the skimmer to drain and take in